This boundary determines what 9-1-1 calls are routed to a PSAP to be answered in an NG9-1-1 i3 environment. PSAP boundaries answer the question “who gets the 9-1-1 call.” Boundaries cannot have gaps or overlap, as these would result in a 9-1-1 call not being routed most efficiently. The PSAP for the City of Richmond is the Department of Emergency Communications (DEC). DEC is the primary PSAP for the City of Richmond and all calls made within the City of Richmond are routed to DEC. This geographic area was defined by the following entities: City of Richmond, Henrico County, and Chesterfield County.